What is your warranty?
The warranty varies and is stated in each product description. You will also receive a written warranty with your shipment.
Do you ship internationally?
Yes, we ship all over the world. Please Contact Us for shipping charges.
What is your shipping lead time?
Orders ship in approximately 2 weeks (10 business days). Express shipments are available, see our Shipping Policy for details.
What types of surfaces can your shutters be installed on?
Our shutters can be installed on all types of surfaces using the following mounting hardware. Written instructions are included with each order.
Shutter Screws – Pre-drill a 1/4″ hole thru the shutter. Screws are self tapping in most building materials except masonary and stucco on concrete.
Optional Shutter Spikes – Requires a 1/4″ drill bit for installation. The drill bit s
should be the correct type for the materials the building is made of. Brick, concrete block or stucco on concrete will require a masonary bit.
Do you offer custom lengths?
Yes, our custom line of shutters are available in any length in 1/4″ increments.
Do you have any other colors available?
Yes, we offer a wide variety of custom Dura-Paint colors for an upcharge of $10.00 per pair (3 pair minimum order), View Color Chart.
Can I paint the exterior shutters?
Yes, we offer a Dura Stryene Paintable shutter. Also, our standard Dura Finish color thru colors and Tuf-Coat shutters are paintable using a water base latex primer and paint.
How thick is the material used on your shutters?
The material varies from 1/8″ to 3/16″ based on the structural requirements of a particular area of the shutters panel.
How do I clean and care for your shutters?
While our shutters come closer to being totally maintenance free than any other shutters on the market today, they will become dirty over time. Generally our shutters can be cleaned satisfactorily with the use of any ordinary garden hose. If this does not do the job, we suggest the following:
With a garden hose and a soft bristle brush wash the shutters gently.
Where soil is of a stubborn nature, the following cleaning solution works well:
- 1/3 cup detergent (Tide for example)
- 2/3 cup Tri-sodium (Soilax for example)
- 4 quarts of water
- In certain geographical areas where mildew may be a problem, substitute one quart of 5% sodium hydrochloride (Clorox for example) for one quart of water in the formula above.
If your shutters are extremely dirty, it is recommended that you start washing from the top and work down to the bottom. Apply cleaning solution and let stand for several minutes to allow the dirt to loosen. The shutters and your siding should be rinsed thoroughly to avoid staining and/or streaking.
Please Contact Us if you have any other questions about our products.